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Replacements and refunds
You can ask for a replacement or refund if the problem with the product is MAJOR. Replaced products must be of an identical type to the product originally supplied. Refunds will be the same amount you have already paid, and provided in the same form as your original payment. Refunds for flaws must be asked for within ONE WEEK of receiving your fabric shipment. For a MAJOR problem you may obtain a refund or seek compensation for a partial refund to cover the flawed area.
Returning the product
You are entitled to return a product if you believe that there is a problem. You are responsible for returning the product. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem. You do not have to return products in the original packaging in order to get a refund. If the product is found not to have problem, you may be required to pay the transport or inspection costs. An estimate cost will be provided to you before the product is shipped. In order to obtain a refund, the product must be UNWASHED, and UNCUT. We will not cover fabric that has been made into garments or any other type of item.
Fabric cuts: Meters of fabric will be cut to compensate for normal knit fabric shrinkage off the bolt. If you have an issue with the cut or cuts of fabric you have received, please contact an admin prior to washing your fabric within ONE WEEK from receiving it. If you receive you fabric and it measures less than the amount ordered BEFORE washing, please do not hesitate to contact an admin.