Hey Penny Fabrics is a small sole trading Australian owned business. My name is Madeline, and I am the person behind the scenes at Hey Penny HQ. Hey Penny celebrated its second birthday in March 2018 and as a business is continuing to grow rapidly.
We strive to bring in the highest quality fabrics, printing designs that you can't get anywhere else. Here at Hey Penny I choose to support an Australian artist in our creative endeavours.
As the business is growing, I am striving to bring in a range of lucious winter fabrics that you can't buy in big chain stores. You can start to see these coming in the Velvet, and Sweater Knit categories of the website.
Below you can find some other useful information.
Printing Method and Fabric Base:
The terms Spandex and Lycra may be used interchangeably. The widths of fabric and gsm outlined below is an estimation and may vary +-10% due to the manufacturing process, including width of selvedge. The amount of usable fabric will vary between bases (for example swim knit is printed further away from the selvedge than jersey). This variation is considered an industry normal standard. All fabrics are approximately 150cm wide including the selvedge. The amount of usable fabric will depend on the printing base and design.
- Jersey knit fabric base: Cotton(95)/Lycra(5) 220gsm.
- Swim knit fabric base: Polyester(80)/Lycra(20), 220-230gsm.
- Cotton Woven fabric base: Cotton(100), 140gsm.
- French Terry fabric base: Cotton(95)/Lycra(5), 280gsm.
- Minky fabric base: Polyester(100), 210-220gsm.
- PUL: Polyurethane Laminated Polyester(100) knit
As with all fabrics, with wash and wear there will be some degree of fading. We recommend using a colour catcher or dye setting agent. While I personally have had no experience with colour bleeding or transference, this is considered best practice with all custom knits.
Limitation of Liability
Hey Penny Designs is not liable or responsible for the safety of any product created after the original fabric has been made into another product, or after it has left its original state (including, but not limited to washing and cutting). We are selling the product to you and it is the purchaser's responsibility to ensure that the product is stored and used appropriately, and that it safely complies with AU (or applicable country of garment's construction or importation) standards and regulations.
Flaws: Very occasionally digital printing may produce flaws along the selvedge, or tiny white specs or dots throughout the fabric; this is a normal occurrence and can not be prevented. Refunds will not be issued for this. Great care will be undertaken in order to ensure that MAJORLY flawed fabric is not sold, or if it is flawed, that it will only be sold as seconds. If you have an issue with a MAJOR flaw, please do not hesitate to message an admin with a photo of the issue. If a flaw can be covered with a 5 cent piece it will not be refunded.
A MAJOR flaw is a flaw that is atypical from normal selvedge flaws, or a flaw that is larger than a 5 cent piece. Any flaws that occur within 8cm (3 inches) of the selvedge are considered NORMAL and will not be refunded.
Replacements and refunds
You can ask for a replacement or refund if the problem with the product is MAJOR. Replaced products must be of an identical type to the product originally supplied. Refunds will be the same amount you have already paid, and provided in the same form as your original payment. Refunds for flaws must be asked for within ONE WEEK of receiving your fabric shipment. For a MAJOR problem you may obtain a refund or seek compensation for a partial refund to cover the flawed area.
Returning the product
You are entitled to return a product if you believe that there is a problem. You are responsible for returning the product. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem. You do not have to return products in the original packaging in order to get a refund. If the product is found not to have problem, you may be required to pay the transport or inspection costs. An estimate cost will be provided to you before the product is shipped. In order to obtain a refund, the product must be UNWASHED, and UNCUT. We will not cover fabric that has been made into garments or any other type of item.
Fabric cuts: Meters of fabric will be cut to compensate for normal knit fabric shrinkage off the bolt. If you have an issue with the cut or cuts of fabric you have received, please contact an admin prior to washing your fabric within ONE WEEK from receiving it. If you receive you fabric and it measures less than the amount ordered BEFORE washing, please do not hesitate to contact an admin.
International orders and orders for large continuous cuts will be allowed to rest a few days before cutting to ensure that once the fabric reaches its destination that it will be no shorter than what was ordered.
Ordering: All prices are in AUD. Fabric will be available for purchase in two methods:
Retail: after pre-orders are cut and shipped, the remaining fabric, and seconds will become available for retail purchase.
Timeline for Orders: - Pre-orders will be open for approximately 2 weeks, however this will be expended if strike offs are still pending, or if there are unavoidable circumstances.
- After pre-orders have closed, printing production takes approximately up 6 weeks to complete (dependent though on amount ordered and fabric bases produced).
- Shipping to me takes approximately 1 week.
- Cutting will commence as soon as fabric has been received. Please allow up to 3 weeks.
Conservative estimate is 8-12 weeks from beginning of pre-order to shipment of fabric to you.
Local pickup: FOR CANBERRA RESIDENTS ONLY; Code: LOCALPICKUP
Combine shipping: If you place multiple website purchases, please put in the notes of any subsequent order, what order ID that you are combining with. I will only hold transactions if it has been requested and approved ahead of time, I will only hold 10 orders at a time due to limited space. Code: COMBINSHIP
Bulk discounts: please send an email message if you are intending to order more than 10 meters of one print.
**This document is subject to change at any time, without prior notice. No part of this document may be copied, or reproduced without prior written permission.**